Analytics

Orbita transforms nurse and patient hospital experiences with ServiceNow
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By 05:40 pm January 24, 2022
In healthcare, prompt interventions can improve patient outcomes and save lives. New technologies, including mobile and voice apps, are now available to help healthcare providers meet patients’ needs quickly while controlling costs. Orbita, a team in Sydney, Australia, recently used ServiceNow products to develop OrbitaASSIST, a digital...
Healthcare book of knowledge
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By 05:35 pm January 24, 2022
The COVID-19 pandemic has led to unprecedented shifts in healthcare and life sciences and has accelerated positive and permanent changes. However, organizations from providers to payers to life sciences companies are facing challenges around improving experiences and long-term outcomes for patients, members, clinicians, researchers and staff....
Healthcare and life sciences service management
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By 05:32 pm January 24, 2022
As the pace of change in healthcare and life sciences continues to accelerate, leaders must optimize operations and reevaluate priorities. In an ever-evolving healthcare landscape, it’s important to build an agile infrastructure that can improve experiences and allow for future innovation. ServiceNow’s Healthcare and Life Sciences...
Customer service takes on a new meaning in healthcare’s age of consumerism
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By 05:56 pm January 21, 2022
As healthcare has become increasingly consumerized, healthcare organizations (HCOs) need to focus on creating positive experiences along every step of the patient journey. The evolving nature of the COVID-19 pandemic means that providers should try to create optimal patient experiences by offering combinations of in-person and virtual care, being...
Opening New Doors with a Digital Health Platform
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By 05:50 pm January 21, 2022
As patients and clinicians navigate an increasingly digital healthcare system, there are many opportunities to streamline and personalize their experiences. Vishakha Sant, Global Head of Healthcare Provider Industry Solutions, ServiceNow, explains the importance of healthcare data models and how digital transformation can improve patient...
Top 10 reasons why healthcare and life sciences companies choose DocuSign
05:56 pm December 23, 2021
Hundreds of healthcare and life science organizations partner with DocuSign to simplify operations and deliver better experiences for patients and physicians. The DocuSign Agreement Cloud makes it easy for patients, physicians, researchers and vendors to securely interact and complete agreements in an accessible way regardless of location....
iQueue for Operating Rooms: Digital Transformation of Core OR Processes
05:31 pm December 03, 2021
Block time is an outdated scheduling system that could be leaving the OR unused while patients wait for treatment and new surgeons aren’t able to book time to operate. With iQueue for Operating Rooms by LeanTaaS, hospitals can identify blocks of “collectable” time that isn’t being used and make it available for other...
iQueue for Infusion Centers: Lowering Wait Times
05:28 pm December 03, 2021
Long patient wait times are a constant challenge for infusion centers. And mid-day peaks in usage only make those wait times longer, leaving both patients and nurses dissatisfied. iQueue for Infusion Centers by LeanTaaS uses data science and machine learning to create individualized schedule templates for infusion centers of any size. Managing...
5 Steps to Mastering the Daily Scramble for Infusion Chairs
05:24 pm December 03, 2021
Oncology infusion treatments are highly individualized and can’t simply be scheduled regularly like hair or spa appointments. Because of the volatile nature of infusion treatment demand, infusion centers run into common problems of long wait times, midday bottlenecks during which chair demand is at or beyond maximum capacity and overworked...
The simple solution infusion centers are adopting to solve common scheduling challenges
05:18 pm December 03, 2021
Hartford HealthCare operates 7 hospitals and 13 outpatient infusion centers in Connecticut. Hartford HealthCare faced challenges in level-loading appointments across the day, as well as adding in patients and scheduling coordinated infusion visits with clinics. Within two weeks after implementing iQueue for Infusion Centers by LeanTaaS, Hartford...